We regret that the minibar selection was not satisfactory to you. However, we understand that this information must be clearly communicated to guests to avoid any confusion. We usually give our guests a time slot to use the complimentary restrooms, change clothes and, if they wish, take a shower before starting the tour. Please allow us to apologize if you were not provided with a tour of the property upon arrival. We are sorry to hear that your experience did not completely meet your expectations. Best regards, Online Concierge Ocean Maya Royaleĭear Guest, Thank you for taking the time to share your detailed comments about your stay at Ocean Maya Royale. We're pleased to know that you had a memorable time, and we hope to have the opportunity to welcome you back for another unforgettable stay. We truly appreciate your thoughtful review and your efforts in addressing both positive aspects and areas for opportunity. Your descriptions of the dining experiences at different restaurants are particularly informative. Your comments about the entertainment variety and poolside cleanliness is appreciated.
Your detailed observations about the entertainment, pool area, and food options provide helpful insights for others planning a stay with us. They will be recognized for their contributions. We're delighted that our team members made a positive impression, especially Emanuel, Vicente, and Ana. Your feedback regarding the check-in process, room comfort, cleanliness, and the efforts of our staff is invaluable. It's wonderful to hear that you had such a positive overall experience, and your perspective offers a well-rounded view for future travelers. Your thorough insights and experiences are highly valuable, and we appreciate your dedication in providing this feedback. Thank you for taking the time to share your detailed and comprehensive review of your 2-week stay at Ocean Maya Royale. Warm regards, Online Concierge Ocean Maya Royaleĭear Guest. We're excited about the possibility of welcoming you back for another wonderful stay in the future. Thank you for recommending Ocean Maya Royale. The natural beauty of the surroundings, including the wildlife and the lagoon, added to the charm of your stay. Your kind words for the waitress at the lobby bar are heartwarming, and we'll make sure to share your appreciation. The evening shows and entertainment staff's respect for your desire to relax enhanced your experience. We're honored that our friendly and attentive staff played a significant role in making your stay special. While the presence of seaweed can't be stop, we have a team that help us to remove all the seaweed that may arrive. The variety and quality of food at our restaurants, both specialist and buffet, evidently left a positive impression. It's heartening to read about your gastronomic experience. Our housekeeping team takes pride in maintaining the cleanliness of our accommodations, and it's wonderful to hear that your room was kept immaculate. We're pleased to hear that your room, equipped with excellent air conditioning, met your comfort needs. Your feedback is immensely appreciated, and we're elated to know that your stay was filled with so many positive experiences.
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